Commemorating National Customer Day, BCA Invites Customers to Visit BCA Digital Service Centers

Tangerang, 4 September 2018 – Being able to accurately and thoroughly identify customers’ needs is one of the ultimate keys to a company success. This has led PT Bank Central Asia Tbk (BCA) to stand firm to these days providing service excellence to its loyal customers. Therefore, the spirit of BCA remains undiminished to fulfill the financial needs of its customers in line with the development of the latest digital trends. BCA realizes this by presenting Halo BCA service that now transforms into BCA Digital Service Centers. Not only does it provide information while handling customers complaints 24/7 via phone calls, emails, web or social media, but also develops BCA digital serice innovation.

As a token of appreciation for its loyal customers, on the National Customer Day, BCA Digital Service Center holds an open house for customers who wish to see firsthand how the Contact Center Officer (CCO) of Halo BCA works. Executive Vice President Center of Digital BCA Wani Sabu came to greet and impart information to the customers who visited the office of Halo BCA.

“Being the bridge of communication between companies and customers, Halo BCA has been growing exponentially over the years that led it to become one of the best contact and solution centerin Indonesia and the world. It certainly is not an easy task, the entire management of BCA strives to build Halo BCA to become a Digital Service Center that accommodates each of customer’s needs especially in today’s digital era,” said Wani Sabu.

Wani added that “Our success is inseparable from the role of the wider community that continues to serve as the pillar of support. Therefore, we also want to share knowledge and experiences such as the work process of Halo BCA’s CCOs, including its environment, the technology and operations of Halo BCA. We would like to provide opportunities for BCA loyal customers who wish to see directly how the CCOs of Halo BCA exhibit their service excellence at the open house event,” explained Wani.

During the year 2017, Halo BCA through its 24-hour contact service 1500888 received more than 14.5 million calls. Through e-mail halobca@bca.co.id, Halo BCA had also received more than 368 thousand emails from customers including the need of information of its products and services as well as feedback related to the BCA services. As of the end of December 2017, the official Twitter account of @HaloBCA had about 162 thousand followers and received a total of 227 thousand mentions throughout 2017.

In addition to welcoming customers at Halo BCA, on the National Customer Day, 10 directors of BCA participated in serving customers at several branch offices in Jakarta.

“As a frontline of communication with customers, Halo BCA continues to make a positive transformation in providing services to BCA’s loyal customers. In the midst of massive digital technology development, we are synergizing with BCA’s extended family to innovate and never stop creating and making achievement. The National Customer Day is a momentum for all companies in Indonesia, including BCA. For us, this moment is an opportunity to remind and motivate all employees to further enhance customer satisfaction and comfort in meeting the needs in financial sector,” concluded Wani.

BCA Invites Customers to Visit BCA Digital Service Centers – In commemorating the National Customer Day, Executive Vice President of Center of Digital of BCA Wani Sabu (second left) greets and imparts information to customers visiting the BCA Digital Service Center in Tangerang, Tuesdat (4/9). Today, Halo BCA service has transformed into BCA Digital Service Center. Not only does it provide information while handling customers complaints 24/7 via phone calls, emails, web or social media, but also develops BCA digital serice innovation.