Social networks have definitely become one of the most effective tools in providing services for consumers. This has been proven by BCA through its Twitter account, @HaloBCA. Today, not only that BCA’s customers can access contact center by phone, but they can also communicate all of their banking problems by mentioning the aforementioned account, anywhere, anytime. The Halo BCA team will immediately respond.
The services and solutions that @HaloBCA has always provided showed a brilliant result by putting @HaloBCA at the top position, out of all industry categories, at the Top Fastest Responding Brands on Twitter, Worldwide released by Socialbakers. Wow! It was noted that the Halo BCA team always responded in the average speed of three minutes, and BCA became the only financial industry to make the top 10. Previously, on March 2013, the company’s contact center was also listed in the top 10 of the list of Top 10 Socially Devoted Worldwide Brands on Twitter, which was also released by Socialbakers.
The other brands that made the top 10 were National Rail (6 minutes), Movistar Panama (9 minutes), American Airlines (10 minutes), JetBlue Airways (12 minutes), National Rail (12 minutes), Personal Paraguay (12 minutes), Movistar Guetamala (14 minutes), Fibertel (15 minutes) and Mobinil (16 minutes).
For information, socialbakers.com is one of the most renowned institutions in the world, in the fields of research, monitoring and market insight on social media, when it comes to measuring customer service quality. For detailed information on the scoring of The Top Fastest Responding Brands on Twitter, Worldwide! please visit http://www.socialbakers.com/blog/1871-the-top-fastest-responding-brands-on-twitter-worldwide
Halo BCA is at the top position with average response time of 3 minutes.