Halo BCA's Achievement at Call Center Excellence Index (CCSEI) 2011
Jakarta, 09 March 2011
Trust and satisfaction of customer are eminent for any companies, especially for banks. In order to ensure this, a bank must have good products and services with the support of outstanding call centers.
PT Bank Central Asia Tbk realized the importance of customer’s trust and satisfaction. Therefore, BCA call center or better known as Halo BCA is fully committed to help BCA customers for 24 hours a day - 7 days a week.
In the event Call Center Service Excellence Index (CCSEI) 2011, Halo BCA won 3 (three) awards for “Excellence” rating for the categories of "Regular-Banking", "Regular-Credit Card”, and "Priority-Banking”. In addition, Halo BCA also won 1 (one) award with "Good" rating for "Sharia-Banking". These awards proved BCA’s commitment to its customer over the years.
The assessment of CCSEI 2011 was done through the monitoring of performance throughout the second half of 2010, based on "actual experience" using mystery caller with Carre-CCSL standard. The assessment was conducted on 133 Call Center mark from Indonesia, Malaysia, and Singapore.
The CCSEI 2011 awards received by Halo BCA definitely gives HALO BCA more passion to continue improving the services to customers.